The recent discussion around AI’s abilities and limitations—particularly in the context of Apple’s paper, “The Illusion of Thinking”—has brought to light some critical questions about the role of reasoning in […]

Main Points: Evolution of AI in Customer Experience (CX):** Started with chatbots and virtual assistants. Transitioned to more advanced AI like sentiment analysis, speech recognition, and natural language processing. Current […]

“While AI’s reach is vast, not all industries will feel its impact equally. Some will thrive, others might remain untouched. Here are the ones I believe will be relatively immune: […]